Why Dental Phone Systems Are No Longer Sustainable Without AI

Missed calls rarely show up as a line item on a P&L—but they quietly drain revenue, waste marketing spend, and limit practice growth.

Today, 30–50% of inbound dental calls go unanswered or mishandled, not because teams don’t care, but because front desks are overloaded, understaffed, and expected to multitask at an impossible level. The result is a silent leak: new patient opportunities lost, poor patient experiences, and thousands of dollars in lifetime value slipping away every month.

In this webinar, Dr. Scott Leune is joined by Richard May, Vice President of Business Development at Mango Voice, for a practical discussion on why the traditional front desk phone model is breaking—and how AI voice agents are reshaping how modern dental practices capture, convert, and protect inbound demand.

This is not a technical walkthrough or futuristic hype. It’s a leadership-level conversation about conversion, staffing reality, and why phone performance has become one of the most overlooked drivers of profitability in dentistry.

What This Session Covers

• Why 30–50% of inbound dental calls are being missed or mishandled
• The real cost of a missed new patient call—and why it far exceeds a single visit
• How front desk multitasking leads to burnout and poor phone performance
• Why relying 100% on human staff for inbound calls is no longer sustainable
• How 24/7 AI voice agents change coverage, consistency, and conversion
• What phone conversion metrics reveal that production numbers don’t
• Where AI represents the biggest “low-hanging fruit” in dentistry over the next 18 months
• How improved phone performance directly impacts reviews, marketing ROI, and growth

Who Should Attend

• Dental practice owners concerned about missed calls and lost opportunities
• Practices investing heavily in marketing but struggling with conversion
• Leaders responsible for front desk operations and patient intake
• Practices experiencing phone-related burnout or staffing challenges
• Dentists who want better visibility into call performance and outcomes